FAQS

1. What are your delivery lead times?

Samples: Typically 3-7 working days. Bulk orders: Depends on order quantity, usually around 25 days after payment confirmation.

2. What payment methods do you accept?

We support: T/T (Bank Transfer) L/C at Sight (Letter of Credit) Cash

3. What is your MOQ (Minimum Order Quantity)?

$3,000 per order (can be combined for different products). Each item must be ordered in at least 1 carton.

4. Are samples free?

Small samples are free, but shipping costs are covered by the customer.
Preferred method: Freight collect via DHL, FedEx, UPS, or TNT (customer provides account).

5. Do you offer custom manufacturing (OEM/ODM)?

Yes! We provide:

✔ Custom branding (printing, engraving, or embossing your logo).

✔ Custom product designs (ODM supported).

✔ Packaging customization (color boxes, etc.).

✔ Design-to-production service (we assist in bringing your ideas to life).

6. How do you ensure product quality and after-sales support?

✅ Strict pre-shipment inspection.

✅ Secure packaging to prevent damage.

✅ Warranty protection covering manufacturing defects.

7. What are your shipping terms?
  • Main options: Air, sea, or express courier.
  • Shipping responsibility:
    • CIF, CFR (C&F), DDP: We handle shipping.
    • FOB, EXW, FCA: Customer arranges freight.

We are always happy to speak to you, whether by letter, email, telephone, or in person. If you have any comments, ideas, or suggestions you would like to share, we would be delighted to hear!

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Contact us today! We prioritize fast response times, competitive pricing, and top-tier service for every inquiry. 

Let’s discuss how we can meet your needs!

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